Change or cancel your plan

Plan changes happen in Settings, Plan & Billing. Only the account owner can open it. Compare plans on the pricing page.

Change plan

1. Open Settings, Plan & Billing and go to Switch plan or add storage.
2. Under Billing cycle, choose Monthly or Yearly. Yearly gives 2 months free.
3. Under Select a plan, choose Starter, Pro or Studio. Optionally set Extra storage, and on Studio Team seats.
4. Check the Summary, then select Confirm change and Confirm & pay.

An upgrade, more storage or more seats, or moving from monthly to yearly applies now. You pay the difference, prorated for the rest of the period.

A downgrade, less storage or fewer seats, or moving from yearly to monthly applies at the end of the current period. Nothing is charged now and you keep what you have until then.

Cancel

1. In Settings, Plan & Billing, select Billing portal. Stripe opens in a new tab.
2. Cancel the subscription there.

When the subscription ends, the account moves to Free and we email you. Extra storage and seats go with it.

What happens to your work

Your galleries and photos are not deleted when you downgrade or cancel. Features the new plan does not have switch off, and come back when you upgrade. The one exception is a custom domain: a plan without custom domains disconnects it, and you connect it again after upgrading.

On Free you keep 1 GB. Galleries you already sent stay online, but you cannot create or send client galleries, sell, take bookings or use your own domain. Leaving Studio pauses your team without removing anyone.

Important: If your files take more than 10% over the new plan's storage, your portfolio and client galleries go offline until you upgrade or delete photos. Check your usage before you downgrade. See Check what counts as storage.

To close the account itself, see Delete your account.

See also: Connect a custom domain.