Delete your account

Deleting your account locks it straight away and erases it for good 30 days later. Until then you can reactivate it with the link we email you. Want to keep your photos? Export your data first.

Delete it

1. Open Settings, Privacy & Data and find Delete your account.
2. Select Delete my account.
3. Enter your Current password. If you signed up with Google and have no password, there is no password field. With two-factor on, also enter a Two-factor code or a recovery code.
4. Type DELETE in capital letters and select Schedule deletion.

You are signed out on every device and cannot sign in again. We email you the date the deletion runs and a reactivation link.

What happens

• Right away: the account is locked. A paid plan is set to cancel at the end of its period and does not renew. The time left is not refunded. Your portfolio, website, client galleries and booking page go offline, and no new bookings, sales or enquiries come in. Download links your clients already paid for keep working until the deletion runs.
• After 30 days: your profile, portfolio, every gallery and photo, client galleries and their sessions, bookings and contracts are erased. This cannot be undone.

With print orders in progress, you cannot schedule the deletion yet. It becomes possible once they have shipped and any claims, refunds or disputes are settled.

The same goes for sessions a client has paid for that are still to come. Cancel them and refund your clients first: see Refunds and cancellations.

Change your mind

Open the reactivation link in the email titled "Your Xposure account is scheduled for deletion" any time in the 30 days. Your account comes back as it was, and your pages and galleries are online again. If your plan's paid period has not ended, the subscription is restored too.