Change your email address
Move your account to a new email address and confirm it from the new inbox.
Your account email is where you sign in, where we send notifications and where client gallery replies go. The change only takes effect once you confirm the new address.
Change it
- Open Settings, Security and find Email address.
- Replace the address under Email with the new one.
- Enter your Current password and select Update email.
- Open the email titled "Verify your email" in the new inbox and follow the link. It works for 24 hours.
Until you follow the link, your old address stays in place. Once you do, every device is signed out. Sign in again with the new address.
Your old address gets an email titled "Your email is being changed". If you did not ask for the change, its link puts your old address back, signs you out everywhere and lets you set a new password. With two-factor on, it asks for a code first. That link works for 7 days.
Note: If you signed up with Google and never set a password, there is none to confirm the change. Set one first with Forgot password, then change the email here.
If it does not go through
- That email is already linked to another account: another Xposure account has that address.
- Incorrect password: the current password does not match. Use Forgot password if you lost it.
- Disposable email providers are not accepted.
Your business email on contracts and in client emails is a separate field. Change it under Business details on Contracts.
Did not find your answer?
Tell us what you are trying to do. Support replies by email.