How to Cancel Pixieset Without Losing Your Galleries

To cancel Pixieset, open Profile Icon > Billing, click Change Plan next to the subscription you want to end, then click Cancel Subscription. Pixieset sells Client Gallery, Website, Studio Manager and Photo Editor as separate subscriptions, or the first three together as the Suite, so repeat that for every product you pay for. No refund is issued, and on a yearly plan you choose whether it ends now or at the end of the cycle.

The clicks take a minute. The work is what comes before them: Pixieset keeps the collections of a cancelled subscription "for a period of time" and then deletes them, and its terms allow the contents to go immediately. Every step and rule below links to Pixieset's own help centre or terms. Menus move, so if a button has a different name in your account, the linked article has the current one.

How do you cancel a Pixieset subscription?

These are the steps from Pixieset's Managing your Pixieset subscription article:

1. Sign in and open Profile Icon > Billing. Every subscription on the account is listed there.
2. Click Change Plan next to the subscription you want to end.
3. Click Cancel Subscription.
4. On a yearly plan, choose whether to cancel immediately or keep the plan until the end of the current billing cycle.
5. Repeat for each other product on the billing page.

Pixieset's own wording is that cancelling "fully ends the subscription and removes access to that product". Cancelling Client Gallery does not touch your Website subscription, and the reverse. The add-ons it sells (extra video storage, RAW file storage and email campaign recipients) attach to paid Client Gallery and Suite plans, so check the billing page shows nothing left after the last cancellation. If a button is missing, Pixieset asks you to write to support@pixieset.com from your account email.

Should you cancel or move to the free plan?

Every Pixieset account starts on a Free Plan that does not expire. For Client Gallery that means 3 GB of storage, and Pixieset takes 15% of every order placed while you are on it, against 0% on paid plans (prices and storage from Pixieset's pricing page).

The free plan is the better move when a few clients still need their galleries and the collections they use fit in 3 GB: their links keep working and you stop paying. Plan changes go through the same Change Plan button. Two things change on the way down. Original-resolution downloads need an upgraded Client Gallery or Suite plan, so on free your clients get 3600 px at most. And Pixieset's help pages do not say what happens to collections above the free limit, so ask support before you downgrade an account holding more than 3 GB.

Cancel outright when nobody needs the galleries and you have the files.

Does Pixieset refund you when you cancel?

No. The help centre says "Refunds are not issued for account cancellations", and the terms add that you will not receive a refund "except in our sole discretion, or otherwise required by law".

So the date matters. Monthly plans renew on the same calendar day each month, and yearly plans on their original purchase date, each yearly subscription billed separately. Cancel before the renewal you want to avoid. On a yearly plan, picking "end of the cycle" keeps the months you already paid for. Pixieset does not say whether a monthly plan stays usable until its renewal date after you cancel, so if you need the remaining days, ask before you click. Unused referral credits are voided when the account is cancelled.

What happens to your collections, website and clients?

• Collections. Pixieset keeps them for a period of time before deleting them and does not say how long. The terms say the contents "may be removed immediately" and that Pixieset is not liable for data lost through cancellation. Treat the day you cancel as the day the files go.
• Your clients. Pixieset does not document whether client links keep working during that period. Assume they stop.
• Favourite lists. When a collection is permanently deleted, its favourite lists and email registrations go with it.
• Your website. An unpublished or unpaid Pixieset site shows visitors an Inactive Website page. If your custom domain still points at it, that is what clients searching for you will find.

How do you delete your Pixieset account or website?

To delete the whole account, open Profile Icon > Account. Pixieset's account settings article says the advanced settings on that page include permanently deleting your Pixieset account. It does not say whether deleting also stops billing, so cancel every subscription first.

To delete only the website, unpublish it and then cancel the Website subscription. In the Website editor, open the Settings icon at the top right of the Builder Panel, go to Advanced and click Unpublish Site (Publishing your Pixieset Website).

To delete single collections, use ⋮ > Move to trash. Trashed collections stay restorable for 30 days and keep counting toward your storage until they are deleted for good.

Before you cancel: the checklist

1. Download the originals of every collection you still need. Pixieset documents no one-click export of your whole library, so this goes collection by collection, and original resolution needs a paid plan. Do it before you cancel or downgrade, not after.
2. Save favourite lists. In a collection, open the Activities tab, then Favorite Activity, then ••• next to a list and choose Download all, or Lightroom Copy List for the file names (how).
3. Export your contacts from Studio Manager: Contacts > Actions > Export Contacts gives a CSV of clients, leads and other contacts (how).
4. Export invoice payments: Payments > Transactions > Export gives a CSV for your accountant (how).
5. Save signed contracts. Pixieset's help centre documents no bulk export for contracts, so open each signed one and keep a PDF.
6. Tell clients with open galleries. Give them a date, a week ahead, and tell them how to download their gallery before then.
7. Point your domain somewhere else before the site goes inactive.
8. Keep your receipts. Invoices for your own subscription sit under Profile Icon > Billing. Download the year's set for your tax records.

If your backups were Pixieset itself, fix that before you move anything: a backup workflow that will not lose a client's memories covers a setup that does not depend on any gallery platform.

Where to go after Pixieset

If you are leaving to save money, check what each free plan costs in commission first: free Pixieset alternatives compares them. For the wider field, the best client gallery for photographers covers seven platforms.

Wherever you go, keep Pixieset running until every client has the new link. If that is Xposure (how it compares), there is no importer: our move guide covers recreating each gallery by hand, keeping a client's 4-digit PIN and pointing your domain, and it ends the same way this post does. Close the old account last.